medallia
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Four Feedback Platforms, Four Very Different Jobs
Survox, Simplesat, Zonka Feedback and Medallia all promise a clearer customer signal. The useful question is not which has the most features, but which kind of feedback operation you are actually trying to run.
The Feedback Economy Just Lost $5 Billion
Formstack quietly rebranded to Intellistack. Medallia handed its owners a $5 billion loss. The business of capturing what customers and employees tell you is being repriced - and AI is doing the repricing.
Four Feedback Tools and the Very Different Bets They Make
Medallia, Marker.io, Userback and airfocus all promise to capture what users think - but they disagree completely on what feedback is even for. Here is how the modern feedback stack really splits.
Unwrap Turns Customer Complaints Into a Product Roadmap
The Santa Barbara startup, built by two Amazon Alexa veterans, uses AI to read the reviews, tweets, and support tickets your product team never gets to - and tells them what to build next.
Andrew Collins
Andrew Collins is the CEO and co-founder of Bungalow, the largest co-living network in the United States. Raised in Tulsa, Oklahoma among serial entrepreneurs, he studied sociology and economics at Princeton and earned an MBA from Wharton before deliberately collecting skills at Medallia, Facebook, and the startup studio Atomic. In 2017 he and Justin McCarty turned their own struggle to find affordable housing and friends in a new city into Bungalow, which furnishes homes and rents individual bedrooms at roughly 30% below the cost of a studio. The company has raised about $175 million, including a $75 million Series C in 2021, from backers like Khosla Ventures, Founders Fund, and Coatue.
Kathy Zhu
Kathy Zhu is the co-founder, CEO, and general counsel of Streamline AI, an intelligent intake and workflow automation platform built for in-house legal teams. A former first commercial lawyer at both Medallia and DoorDash, she built Streamline AI to solve the bottleneck she lived through firsthand - legal teams drowning in unstructured requests with no metrics to prove their value. Born in Shanghai and raised across four continents, she trained as a corporate lawyer at Wilson Sonsini before deciding that the tool she wished existed was worth leaving a dream job to build.
Shreesha Ramdas
Shreesha Ramdas is the CEO and Co-Founder of Lumber (LumberFi Inc.), an AI-first construction workforce management platform that automates payroll, time tracking, HR, safety, and compliance for specialty contractors. A serial entrepreneur who previously co-founded Strikedeck (acquired by Medallia) and LeadFormix (acquired by SAP/CallidusCloud), Ramdas deliberately pivoted from serving Silicon Valley to digitizing one of the most labor-intensive and underserved industries in America. Under his leadership, Lumber raised $21M in total funding, acquired BuilderFax, and is building autonomous AI agents to handle everything from prevailing wage audits to paper timecard digitization.
Bill Schuh
Bill Schuh is the Chief Executive Officer of Firstup, the intelligent workforce communication platform built to reach, inform, and activate every employee from deskless frontline workers to corporate HQ. A Princeton-educated SaaS veteran, Schuh has spent three decades scaling enterprise software companies through IPOs and billion-dollar revenue milestones — from Sunrun to Medallia to Anaplan — before taking the helm at Firstup in June 2025 to lead the company's next chapter of growth.