
Lattice and 15Five now overlap on nearly every feature. The useful difference is the behavior each platform makes easiest: running a connected talent system or coaching managers week by week.

Heather Conklin is CEO of Torch, a San Francisco-based digital coaching platform that pairs leaders with expert coaches to drive measurable behavior change at scale. A Salesforce veteran who spent nine years there - culminating as SVP & GM of Trailhead - she joined Torch as COO in 2022 before being elevated to CEO in August 2024. Her philosophy blends behavioral science, data-driven measurement, and the radical idea that vulnerability is a leadership strength, not a weakness.