guest-experience
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Karen Stephens Took the Scenic Route to the C-Suite
Before Karen Stephens sold hotel software, she taught French and sang in a Midtown Sacramento rock band. Her route to Revinate's C-suite is a study in useful detours, listening first, and letting talented people become stars.
Branigan Mulcahy Wants the Hotel Lobby to Stop Behaving Like a Queue
A Marine turned real-estate developer turned hotel-tech founder is redesigning arrival around a simple idea: software should handle the transaction so people can handle the welcome.
Jennifer Martucci Built the Interface Between Service and Software
Before QR menus became wallpaper, Jennifer Martucci was turning wine lists, room service and hotel touchpoints into living interfaces. Her career is a study in making technology feel less like machinery and more like service.
Thomas Pullen Bet on the Hotel TV - Then the Screen Changed
Thomas Pullen built PureHD around a practical idea: hotel television should work like infrastructure and feel like home. Now, as streaming replaces the old on-demand menu, his quiet corner of hospitality technology is suddenly the main event.
Quinn Goldstein
Quinn Goldstein is the founder and CEO of YepChat, a Venice Beach-based voice AI platform built exclusively for restaurants. He and his MIT classmate Daniel Ingram launched the company in 2015 to fix the one piece of restaurant technology everyone ignored: the ringing phone. YepChat turns calls into digital orders, routes them intelligently during peak hours, and scores phone health across 18 metrics for brands like Sweetgreen, Tender Greens, Ruth's Chris, and Alfred Coffee. Before YepChat, Goldstein founded the group-activities service Vixzy and spent years as a startup advisor at GCG.
Harman Narula
Harman Singh Narula is the Co-Founder and CEO of Canary Technologies, the hospitality industry's leading AI-powered guest management platform trusted by 20,000+ hotels across 100+ countries. A Cornell Hotel School and Wharton MBA graduate, Narula co-founded Canary in 2017 alongside childhood friend SJ Sawhney, tackling the hotel industry's notoriously outdated technology infrastructure one paper form at a time. What started as a solution to clunky credit card authorization forms has grown into a $600 million company backed by Y Combinator, Insight Partners, and Brighton Park Capital, with $175 million raised in total funding including an $80 million Series D in June 2025.
Evan Chen
Evan Chen is the founder and CEO of Akia, a San Francisco-based AI-powered guest experience platform built for hotels and vacation rentals. A former Solutions Engineering Manager at Meta, Chen pivoted from big tech to rethink how the hospitality industry communicates - replacing phone calls and paper forms with text-based AI that learns individual guest preferences. Under his leadership, Akia has raised $12.1M, counts Marriott, Hyatt, IHG, and The Ritz-Carlton among its clients, and is engineering what Chen calls 'the future of agentic hospitality.'