financial-services
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The Contact Center Compliance Shortlist Is Smaller Than It Looks
Eight cloud contact center vendors promise control. The real divide appears in audit evidence, data architecture, accessibility and the fine print around recordings, payments and resilience.
Seismic Won Regulated Sales, Then Merged With Its Rival
For years the choice between Highspot and Seismic split along one fault line: who could survive a compliance audit. Then, in February 2026, the two rivals stopped competing and agreed to become one company.
The Compliance Tax Nobody Reads on the Invoice
Regulated industries buy contact center software differently. A fintech or lender is not comparing feature checklists, it is asking where customer data lives and who is liable when something goes wrong. This story examines the 'compliance tax' that financial services companies pay for cloud contact centers, and how UJET's CRM-first architecture answers it differently than Talkdesk or Five9 by keeping customer data and PII inside the system that already owns it. Capital on Tap, a UK-and-US business credit provider serving 200,000 small businesses, is the published example: after cycling through three CX vendors in two years, it lifted SLA attainment to 92% on UJET.