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Who Owns Your Company's Brain? Inside the Knowledge Base Wars
ProProfs, Slite, MadCap, and Intercom all sell the same promise - a single place for what your company knows. The AI era just turned that quiet market into a fight over who feeds the machine.
Ian Krotinsky
Ian Krotinsky is the co-founder and CEO of Fin, a New York based payments company that uses stablecoin infrastructure to move large sums of money instantly across borders. A former quantitative portfolio manager and trader at Citadel, he and co-founder Aashiq Dheeraj first built TipLink, a tool for sending crypto with a link, before rebranding around a broader ambition: to build the payments app of the future for high-value transfers. In December 2025 the company raised a $17 million Series A led by Pantera Capital, with Sequoia and Samsung Next participating.
Eoghan McCabe
Eoghan McCabe is an Irish technology entrepreneur born in Dublin in 1984, best known as the co-founder and CEO of Intercom — the AI-first customer service platform he founded in 2011 alongside Des Traynor, Ciaran Lee, and David Barrett. After building Intercom into a $1.3B+ unicorn over its first decade, McCabe stepped down as CEO in 2020 due to a neurological autoimmune disorder, then dramatically returned in October 2022, just weeks before ChatGPT launched. Within six weeks he had a prototype of Fin, Intercom's AI agent, and proceeded to cut roughly 40% of staff and redirect the entire company toward AI — a bet that paid off: Intercom hit an estimated $343M in revenue in 2024 (+25% YoY), raised $125M from Kleiner Perkins and $250M in debt from Hercules Capital (March 2026), and recorded its largest-ever quarter by net new ARR in Q1 FY2026.