enterprise-services
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TP built a business on human voices. Now it is teaching AI to answer.
The company behind other companies’ customer service is rebuilding around AI. Its next test is whether it can automate the work and still be worth hiring.
The Call Center Disappeared. Alta Resources Kept the Conversation
Alta Resources built an 8,000-person outsourcing business by treating customer service as part of the product. Now it is threading conversational AI through a model designed around dedicated human teams.
The Call Center Giant Teaching AI When to Hand the Phone Back
Konecta grew from seven telemarketing clients into a 109,000-person service network. Its next act is a careful wager: automate the routine, keep humans close, and sell the orchestration layer in between.
JLL Is Turning the World’s Buildings Into a Living Data Set
The 243-year-old property adviser still brokers leases and sells buildings. Its larger bet is that the data flowing through 250,000 properties can make real estate less wasteful, less risky and far more legible.
2X Wants to Replace the Marketing Org Chart With a Human-and-AI Operating System
The B2B services firm grew by turning overloaded marketing departments into subscriptions. Now, after a run of acquisitions, it is betting that expert teams and governed AI can become one accountable growth engine.
Vedder
The Chicago law firm made its name where capital, regulation and moving machinery meet. Now a shorter name is putting a sharper frame around a 74-year-old business.