digital-process-automation
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Nintex
It started as a plug-in that let office workers drag boxes into a workflow instead of begging IT for a script. Two decades and a shopping spree of acquisitions later, Nintex is betting its process platform can put AI agents to work without setting the whole building on fire.
SightCall
SightCall is a San Francisco- and Paris-based enterprise software company that turns a customer's or technician's smartphone camera into a live support channel. Its cloud platform blends real-time WebRTC video, augmented-reality annotations, and multimodal generative AI so that a remote expert - or increasingly an AI agent - can see what someone in the field sees, guide them through a fix, and automatically document the session. Used by brands like Ford, Allianz, GE HealthCare, Deutsche Telekom and Lavazza, SightCall targets field service, insurance claims, customer service and healthcare, aiming to resolve problems on the first contact and cut unnecessary truck rolls.