digital-employees
(5)
Amelia
The enterprise AI agent that answered phones before chatbots were cool - a 26-year-old New York company that became SoundHound's play for the voice-first future of customer service.
Cerebri AI
Cerebri AI is an Austin-based data engineering and artificial intelligence company that builds purpose-built AI agents for corporate travel, expense (T&E), and indirect procurement. Founded in 2016 by Jean Belanger and Steve Harter, the company originally pioneered a customer-experience metric called Cerebri Values before pivoting to become a leader in AI-powered analytics for the $1.5 trillion corporate travel market. Its AIQ Data Foundry unifies fragmented TMC, corporate card, expense, and HR/ERP data into a finance-grade foundation, on top of which its CAI Agents - a 'digital employee' workforce - automate hotel RFPs, air contract compliance, trip cost reconciliation, and ESG reporting while measuring ROI on every action.
Applied Labs
Applied Labs is a New York-based AI company building on-brand, omnichannel AI agents that handle customer support and operational workflows across chat, email, voice, SMS, Slack and social channels. Founded in 2024 by former Scale AI operators Michael Woo and Soham Waychal, the company pairs AI efficiency with human judgment and pitches honest, verifiable resolution metrics over the inflated claims common in the AI support market. Its platform spans AI agents, an AI-native help desk, CRM, voice and analytics, sold on outcome-based pricing rather than per-seat fees.
Michael Woo
Michael Woo is the co-founder and CEO of Applied Labs, a New York-based startup building AI agents that handle customer support and operations work as end-to-end 'digital employees.' Employee #20 at Scale AI, where he ran the core data product and led a 30-person operations-scalability team, Woo left in January 2024 to start Applied Labs with engineer Soham Waychal. The company raised a $4.2M seed led by Abstract in January 2025, with backing from Point72 Ventures, Outlander, Tetra, and angels including Vercel CEO Guillermo Rauch and Modal CTO Akshat Bubna. Applied Labs claims 70%+ ticket automation and 90%+ CSAT for customers like FabFitFun and Truemed.
NEWWORK Software
NEWWORK Software is an enterprise AI company building the Digital Workforce Platform - a new category of enterprise software that lets organizations create, deploy, govern and scale teams of AI-powered 'digital employees' that work alongside human staff. Founded in 2023 in Palo Alto by former SAP and Workday leaders, NEWWORK pairs an AI-native ERP and a FLOW automation engine with an Agent Operating System, role-based controls, approval workflows and audit trails so autonomous agents can execute real business work safely across HR, finance, CRM and service operations.