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Why 200 Agents and 5,000 Agents Buy Different AI
The same AI pitch lands in two entirely different buying machines. Here is how to choose a contact center platform for the operation you actually run—not the logo you hope to resemble.
Dialpad
The company that turned every phone call into data is betting its future on AI agents that answer before you finish asking.
Eight AI Contact Center Platforms Chasing the Same Phone Call
Dialpad, 8x8, Sprinklr, Broadvoice, Squaretalk, CloudTalk, Convoso and UJET all promise to run your phone lines with artificial intelligence. Here is what actually separates them once the demo ends.
AI Is Quietly Taking Over the Customer Service Call
Dialpad, Amazon, RingCentral, Gladly, UJET and Broadvoice are betting that the future of customer service has no hold music and no script - just AI agents that answer on the first ring. Here is who is fighting for the world's most hated phone call.
The AI Contact Center Land Grab, in Eight Companies
Dialpad, UJET, Regal, Twilio, Bright Pattern, Kustomer, Mitel and XCALLY are all chasing the same moment - the second a customer reaches out. Here is how eight very different companies are betting on what happens when AI picks up the phone.
Dan O'Connell
Dan O'Connell is the CEO of Front, the AI-powered customer communications platform used by 9,000+ companies. A veteran of Google, AdRoll, and Dialpad - where he helped scale ARR from $30M to $200M+ - O'Connell joined Front as CEO in May 2024, succeeding co-founder Mathilde Collin, with a mandate to drive the company's next phase of AI-led growth. He is a UC Berkeley Haas MBA, Santa Clara University alumnus, Ironman triathlete, and a recurring voice in the conversation about how AI will reshape human work rather than replace it.