A scanner goes missing. A payment terminal quits. An airline waits for a repair. TRG has built its business around the expensive little interruptions that keep big companies from getting on with the job.
It sells the least glamorous products in retail - the AA pack, the car battery, the oddball bulb - and turned that boredom into a 730-store franchise that thrives precisely when your stuff breaks.
The yellow tag survived the internet by turning stores into service hubs, showrooms and a human help desk. Now Best Buy is adding a marketplace and an advertising business to a machine built for the awkward moments after checkout.