department-stores
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William T. Dillard and the store that kept changing its address
He borrowed $8,000 to open a shop in Nashville, Arkansas. William T. Dillard built a department store chain by watching where Americans were going - and getting there with something to sell.
Bill Dillard and the education of a department-store heir
He learned the family business from the inside, then helped bring it into the computer age. After decades at Dillard’s, Bill Dillard II is putting another kind of infrastructure to work: classrooms, accounting programs and the people who will run what comes next.
Tony Spring and the art of making people stay
He went to Cornell to study hospitality and stayed at Bloomingdale’s for 36 years. Now Tony Spring is trying to make Macy’s feel worth the trip again.
Deniz Anders
Deniz Anders is Executive Vice President and Chief Marketing Officer at Nordstrom, the Seattle-based fashion retailer. A homegrown leader who joined the company in the late 1990s and spent more than two decades climbing through its marketing ranks, she now oversees brand programs, digital marketing, creative strategy, and corporate affairs. Anders was named SVP and CMO in 2022 after the retirement of longtime marketer Scott Meden, and was elevated to EVP in 2025, making her one of the senior executives shaping how one of America's best-known retailers speaks to its customers.