cx-platform
(15)
The Company That Turned Every Comment, DM, and Review Into a Job for the Machines
Emplifi stitched social listening, customer care, and shoppable video into one platform - and now points AI at the whole pile. Here is how a Prague analytics startup and an Ohio call-center vendor became a customer-experience company worth a billion dollars.
Sogolytics
How a bootstrapped survey tool from Herndon, Virginia quietly grew into an experience management platform serving 100,000 customers - and why it still refuses to hide its best features behind an upsell.
8x8
One company built its whole pitch on erasing the line between the phone on your desk and the call center that answers your customers. Here is how 8x8 turned four decades of telephony into an AI-driven customer-experience platform.
SurveySparrow
Stop guessing why customers are unhappy. SurveySparrow turns feedback into answers with AI that asks the follow-up question a form never could.
Sprinklr
Sprinklr spent fifteen years arguing that the software companies use to talk to customers is broken into too many pieces. Now it is betting the whole business on AI stitching those pieces back together.
Observe.AI
The company wants to turn every customer service call into something a machine can hear, judge, coach and eventually handle on its own.
InMoment
How a restaurant-survey startup from Utah became the connective tissue between what customers say and what companies actually do about it.
Forsta
Three research-tech pioneers walked into a merger and came out as one platform. Forsta - Norwegian for 'to understand' - now wants to be the connective tissue between everything a company knows about its customers, employees, and patients.
Dixa
The agentic CS platform behind exceptional ecommerce brands.
Avaya
The 25-year-old telecom spinoff that answers the phones for most of the Fortune 100 is betting its second act on hybrid AI-powered customer experience - without asking anyone to rip out what already works.
AskNicely
The Portland-via-New Zealand software company turning everyday customer feedback into marching orders for frontline teams - and betting AI agents can make service businesses grow by simply being nicer.
Alchemer
The Colorado company behind 3.4 billion survey responses turns customer feedback from surveys, apps and reviews into decisions - without Qualtrics prices or SurveyMonkey limits.
SurveySensum
SurveySensum is an AI-enabled customer experience and feedback platform that lets mid-to-large enterprises build, distribute, and analyze NPS, CSAT, CES, employee, and market-research surveys in real time. Founded in 2019 by Rajiv Lamba as a product of NeuroSensum, it positions itself as an affordable, execution-focused alternative to enterprise stacks like Qualtrics and Medallia, pairing omnichannel survey distribution with AI-driven text and sentiment analytics and closed-loop action management.
Experience.com
Experience.com is a San Ramon, California SaaS company that runs the Experience Management Platform (XMP), a single system for collecting customer and employee feedback, managing online reviews and reputation, and improving local and AI search visibility. Founded in 2015 as SocialSurvey and rebranded in 2021, it is widely used in mortgage, real estate, insurance and banking to turn feedback into reviews, referrals and higher search rankings, including a proprietary 850-point Search Rank Score.
ASAPP
ASAPP is a New York-based enterprise AI company that builds an AI-native Customer Experience Platform for contact centers. Its flagship product, GenerativeAgent, autonomously resolves complex customer interactions across voice and chat, while agent-assist tools like Auto-Summary and real-time transcription boost the productivity of human agents. Founded in 2014 by Gustavo Sapoznik after a nearly three-hour call with his cable provider, ASAPP serves Fortune 500 enterprises in telecom, airlines, banking, insurance and retail - including JetBlue, American Airlines and Dish - and has raised roughly $380 million from investors such as Fidelity and Dragoneer.