customer-relationship-management
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Manohar Chapalamadugu and the business hidden inside a customer request
A request for live chat helped shape ClickDesk. A problem inside ClickDesk became Agile CRM. For Hyderabad founder Manohar Chapalamadugu, the next business has often begun where the last one became inconvenient.
CitNOW taught car dealers to show. Now it wants them to remember.
A personalised video can explain a repair. CitNOW Group is betting that connected software can keep the whole dealership conversation from getting lost.
The 45-Year-Old Software Company Teaching Car Dealers a New Dashboard
Pinewood.AI spent decades hidden inside a dealership empire. Now it is selling one database, fewer bolt-ons and automotive-trained AI to dealers around the world - with a £545 million take-private deal waiting at the next junction.
The CRM Is Remembering It Has Customers
Attio and folk are rebuilding customer software around the context of a relationship, not the upkeep of a database. Their different approaches reveal what the next CRM must remember - and what it should quietly do for you.
Attio
The AI-native CRM rebuilding customer relationship software around flexible data and always-on revenue agents - trusted by more than 30,000 companies including OpenAI, Linear, and Ramp.
Day AI
Day AI is an AI-native CRM company building CRMx, a customer relationship platform designed for AI agents rather than manual data entry. Founded in 2023 by former HubSpot leaders Christopher O'Donnell and Michael Pici, Day AI automatically ingests conversations, emails and meeting notes to capture the 'why' behind every customer interaction, then answers plain-English questions like 'which accounts are showing churn signals?' in seconds. Backed by Sequoia with $24M total raised, it aims to turn CRM from a system of delayed data entry into a real-time intelligence layer.
Sage CRM
Sage CRM is a customer relationship management platform built by Sage Group plc, designed to help small and mid-sized businesses manage sales pipelines, marketing campaigns, and customer service from a single hub. Deeply integrated with Sage's accounting suite, it lets growing companies turn contact records into revenue without the complexity - or cost - of enterprise alternatives like Salesforce.
Copper CRM
Copper is a CRM built for Google Workspace users - specifically teams of 5 to 100 people who live in Gmail and Google Calendar all day. Founded in 2013 as ProsperWorks and rebranded in 2018, Copper is the only CRM officially recommended by Google on the Workspace Marketplace. Rather than forcing sales reps to log every interaction manually, Copper pulls contact and activity data straight from Gmail, auto-populating records so nothing falls through the cracks. Used by over 30,000 businesses across 100+ countries - from creative agencies to consulting firms to real estate teams - Copper has raised $99.5 million and evolved from a sales tool into a full client management platform for professional services.