
He began with five customers, a $50 monthly run rate and a preference for the unfashionable choice. Thirteen years later, Customer.io crossed $100 million in recurring revenue - proof that patience can be a growth strategy.

He helped turn five customers paying $10 a month into a global messaging platform by treating invisible infrastructure as the main event. The result is a founder story told in databases, handoffs and billions of messages.

The Customer.io CMO built his career on measurement, trade-offs, and customer evidence. Then he set out to make marketing software feel worth noticing again.