contact-centers
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Blayne Shell and the long route to a short answer
From outsourcing sales to customer experience and nearshore technology, Blayne Shell’s career follows a stubborn business problem: getting people the help they came for.
Anant Singh and the Business of Being Understood
He sells software that changes how a voice is heard, while insisting the person behind it must remain intact. At Sanas, Anant Singh has made that tension the center of a global sales story.
Peter Lavache Would Rather Fund the Product
Avaya's chief marketing officer learned early that the best product does not automatically win. Three decades later, he still insists that marketing begins with product, customers and the unglamorous discipline of execution.
Juberth Rodriguez Left Class for the Call Center's Next Shift
A year of flights between classes ended with a move from Monterrey to San Francisco. Now the Dialogus co-founder is betting that voice AI will change the whole contact center, not merely answer the phone.
Nathalie Siphengphet Is Building a Brand From the Inside Out
After helping tell the story of a new aircraft and opening doors for women pilots, Nathalie Siphengphet returned to an industry she once left behind. At NQX, she is turning customer experience into a lesson about culture, technology, and the people behind every interaction.