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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

client-retention

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Company
FitGrid knows a full class can hide an empty till
Saas · Ai · Health

FitGrid knows a full class can hide an empty till

The fitness software company began with a question about strangers in a Pilates class. Today, it connects the people who keep a studio alive with the numbers that explain whether it can afford to stay open.

fitness-software · boutique-fitnessRead →
Company
The Most Expensive Answer Is the One Your Client Never Gives You
Enterprise

The Most Expensive Answer Is the One Your Client Never Gives You

Client Confidant makes a business out of the sentence customers rarely say out loud. Its instrument is not a dashboard but a careful interview - and a founder trained to notice what happens between the words.

client-retention · customer-experienceRead →
Company
The Salon Software That Waited 30 Years for Outside Money - and What Beauty Operators Can Steal From Its Playbook
Saas · Enterprise · Health

The Salon Software That Waited 30 Years for Outside Money - and What Beauty Operators Can Steal From Its Playbook

Millennium Systems International turned an 18-year-old's salon POS into Meevo, a cloud operating system used by more than 150,000 people a day. Its advantage is also its risk: three decades of industry detail packed into software that must now feel as simple as a booking link.

salon-software · spa-softwareRead →