churn-prediction
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The Billion-User Business You Never See When You Press Play
Evergent sits between the play button and the payment rail, quietly deciding who gets access, what they owe and which offer might keep them from leaving. Its pitch to media and telecom operators is simple: modernize the money layer without detonating the old stack.
AI Customer Success Has Entered the Renewal Meeting
A new class of customer-success systems is reading the signals between logins, calls and invoices. Kaizan, Skalin, Churned and SAP show what teams can automate - and why judgment still belongs in the room.
Customer Success Software Has an Identity Crisis
Eight tools promise happier customers, but they solve very different moments in the journey. The smart buy starts with the failure you need to fix, not the category printed on the box.
Velaris
Get complete visibility of every customer and process. Predict churn and expansion with AI-enriched intelligence. Orchestrate personalized customer journeys. All from one AI platform.
ZapScale
The easiest customer success platform for B2B SaaS companies - built by founders who learned churn the hard way, now betting that customer success software should take minutes to set up, not months.
Churned
Predictive AI built to prevent churn for high-volume subscriptions. Churned tells you exactly which subscribers are about to leave, what to offer them, and triggers the action automatically.
LigaData
LigaData is a Silicon Valley enterprise AI and data company that helps regulated industries - primarily telecom operators and financial-services firms - turn siloed operational data into trusted, AI-ready intelligence. Founded in 2014 by Bassel Ojjeh and Krishna Uppala, it builds carrier-grade data products such as the Telecom Data Fabric, AI Fabric, SubscriberIQ apps and the Time Machine data-protection platform, plus managed and professional services. LigaData says its software supports 35+ communications service providers and hundreds of millions of subscribers worldwide, helping telcos transform 'from Telcos into Techcos.'
CRED
CRED is a San Francisco-based AI company building a predictive intelligence platform that unifies a company's internal systems - CRM, marketing automation, email - with real-time external market signals across more than 200 million companies and 900 million contacts. It enriches records, scores prospects and accounts on fit, churn risk and intent, and pushes automated actions back into existing tools, aiming to give ordinary businesses the kind of forward-looking edge once reserved for hedge funds. The company exited stealth in June 2025 with a $15 million seed round led by defy.vc.
Scoop Analytics
Scoop Analytics is a San Francisco AI analytics company that gives every employee the reach of a data science team. Its agentic 'Domain Intelligence' platform autonomously investigates business data - screening every location every week to explain what happened, why it happened, and what to do next - and delivers those findings inside Slack. Founded by Birst creator Brad Peters, Scoop raised $3.5M in seed funding to make self-service business intelligence real for people who have spreadsheet skills, not data teams.
Totango
Totango is an enterprise customer success and customer-led growth platform that helps companies monitor customer health, reduce churn, and grow recurring revenue. Founded in 2010 and headquartered in New York, it pioneered the customer success software category, connecting all of a company's customer data into a single view so post-sale teams can act on risks and expansion opportunities. In 2024 Totango merged with Catalyst under Great Hill Partners to form a combined customer growth powerhouse used by roughly 600 organizations including SAP, Google, Zoom, and GitHub.
Keith Frankel
Keith Frankel is CEO of Totango, the customer success platform, where he is fusing AI churn prediction with customer-led growth. A designer-turned-founder, he ran creative and design at HubSpot through its 2014 IPO, built adaptive-learning product at Firecracker (acquired by Wolters Kluwer), then founded Parative, an AI customer-intelligence startup backed by Bain Capital Ventures that forecast churn with greater than 99% accuracy. Totango acquired Parative in 2024 and folded its tech into the Unison growth-intelligence engine. Before any of it, he produced reality television at MTV.
Carly Taylor
Carly Taylor is a data scientist, ML engineer, and Field CTO for Gaming at Databricks who blends computational chemistry roots with cutting-edge machine learning to transform how the gaming industry understands player behavior. As founder of Rebel Data Science and creator of the Taylor on Tech newsletter, she advocates fiercely for diversity in data science while holding two ML patents and a track record that includes reducing player churn by 17% at Activision.