RBC’s biggest technology conversion moved more than 780,000 HSBC Canada clients onto its systems in a single weekend. The bank’s real product is not an account or an app - it is the operating system that connects them all, at enormous cost and with very little room for error.
Canada's oldest bank bought a shortcut to the American West. The useful lesson is not the size of the deal - it is how BMO absorbed the conversion pain, cut what no longer fit and turned a sprawling footprint into a denser bet.
CIBC has spent 159 years changing the interface between people and money. Its newest chapter connects 15 million clients, four banking businesses and an old institutional habit: make the bank meet people where they are.