back-office
(18)
TP built a business on human voices. Now it is teaching AI to answer.
The company behind other companies’ customer service is rebuilding around AI. Its next test is whether it can automate the work and still be worth hiring.
eg solutions found a business in the back-office backlog
Elizabeth Gooch built software for the work that happens after the customer hangs up. Its £26.3 million sale to Verint capped a story of stubborn queues, practical training and a business that had to fix its own sales operation.
The Accountant Who Decided Bookkeeping Should Feel Like Software
Matt Gardner shut down a traditional CPA practice to rebuild it as Hiline - one team, one bill, and technology that keeps small-business numbers current instead of three weeks late.
The Call Center Disappeared. Alta Resources Kept the Conversation
Alta Resources built an 8,000-person outsourcing business by treating customer service as part of the product. Now it is threading conversational AI through a model designed around dedicated human teams.
The Outsourcing Shop That Answers Your Inbox From Dipolog
A 130-person outsourcing team in a small northern Mindanao city quietly runs the inbox, the spreadsheet and the sales pipeline for businesses on the other side of the world.
FlowManual
FlowManual is an AI platform for the back office of construction contractors. It reads specs, contracts, quotes, and invoices and automatically marks up scope, prices, deadlines, and exclusions, then compares bids against signed contracts and invoices against locked buyout prices to flag every scope change and price drift by severity and dollar impact. Founded in 2026 by Harvard dropouts David Shijoon Bae and Michael Lin, the company is part of Y Combinator's Summer 2026 batch and aims to cut the repetitive manual work of pre-construction so contractors can bid more and deliver at a higher standard.
NOSO LABS
NOSO LABS builds AI agents for field-service technicians in home-services trades - starting with HVAC, plumbing, electrical, and pest control. Its agents automatically follow up on unsold estimates over text, sync notes to the CRM, and route complex jobs to a back-office dashboard, aiming to recover revenue that would otherwise slip through the cracks without adding headcount. Founded in 2025 by Winston Chi and Alex Xi, the San Francisco company is part of Y Combinator's Summer 2025 batch.
COLABS
COLABS is a flexible workspace and community platform that provides fully serviced offices, coworking space, and back-office support for startups, scaling companies, and enterprise teams. Founded in Pakistan in 2019 by twin brothers Omar and Ali Shah, it operates more than 500,000 square feet across 10+ locations serving over 5,000 members, and in April 2026 opened a 4,000-square-meter flagship campus in the Al-Narjis district of northern Riyadh to anchor its expansion into Saudi Arabia.
Siepe
Siepe is a Dallas-based financial technology company that builds cloud software and tech-enabled services for private credit, CLO, and alternative investment managers. Founded in 2012 by former hedge-fund CTO Michael Pusateri, Siepe helps front, middle, and back-office teams turn scattered loan, borrower, and investor data into a single, transparent asset - reducing operational risk and letting managers scale without adding proportional headcount. In August 2024 the company raised a $30M Series B led by WestCap.
Comulate
Comulate builds AI-powered accounting automation and revenue-intelligence software for large insurance brokers. Its platform handles the industry's most manual, error-prone back-office work - direct billing, cash application, carrier payables and revenue integrity - by extracting data from disparate sources, reconciling it against policy systems, and flagging discrepancies. Founded in 2022 by former Asana and Brex operators Jordan Katz and Michael Mattheakis, the San Francisco company scaled to eight-figure revenue in under three years and raised a $20M Series B led by BOND and Workday Ventures in February 2025.
HireAthena
HireAthena is a San Francisco back-office-as-a-service company that pairs a remote, mostly work-from-home workforce with workflow software to handle accounting, bookkeeping, payroll, HR, benefits, tax, and fund administration for startups, non-profits, and small and medium businesses. Founded by Kristen Koh Goldstein in 2010 as BackOps, it merged with her workflow-automation company Scalus and relaunched as HireAthena in 2016, carrying a social mission to bring stay-at-home talent - especially mothers - back into the workforce.
Lassie
Lassie is a San Francisco AI company building an autonomous 'AI healthcare admin worker' for independent medical and dental practices. Its agents log into insurance portals, pull reimbursements, reconcile electronic payments, post entries to practice-management systems, handle appeals and enrollments, and flag exceptions for humans - doing the back-office busywork rather than adding review burden. Founded by Robinhood/Coinbase and Superhuman alumni, Lassie operates in 700+ practices across 49 states and raised a $35M Series A led by Andreessen Horowitz in June 2026.
Gluon Solutions, Inc.
Gluon Solutions is a Livermore, California software company building IoT and cloud platforms that quietly run the unglamorous back office of fuel stations, convenience stores, and auto-parts sellers. Its three product lines - Petromo (c-store and fuel-station management), Gluon Auto (vehicle and fleet monitoring), and EZ Lister (auto parts catalog and marketplace listing) - stitch together pumps, tanks, point-of-sale terminals, vehicles, and e-commerce inventories into a single connected system.
Vori
Vori is a San Francisco-based SaaS company building the all-in-one operating system for independent grocery stores. Their platform, VoriOS, combines AI-powered point-of-sale, inventory management, automated ordering, pricing automation, loyalty programs, and back-office analytics into a single system — giving independent grocers the same technological leverage that Walmart and Amazon use against them. Founded in 2019 by a third-generation grocer and Stanford/Cornell engineers with backgrounds at SpaceX, Lyft, and Stripe, Vori has processed over $500 million in payments across 140+ stores in 55+ cities, and raised $50 million total including a $22M Series B in May 2026.
Nanonets
Nanonets is a San Francisco-based AI company that turns messy, unstructured documents - invoices, receipts, contracts, claims - into clean, structured data that flows directly into systems like SAP and Salesforce. Founded in 2017 by Sarthak Jain and Prathamesh Juvatkar, the company builds OCR and deep-learning agents that automate the dull back-office work nobody wants to do.
Pallet
Pallet is a San Francisco AI startup building an 'AI workforce' for the physical economy. Its flagship product, CoPallet, automates back-office freight workflows - order entry, quoting, document parsing, portal updates - that have historically required armies of human operators, working inside systems like McLeod, Revenova, Turvo and even legacy AS400 stacks. In 2026 it added Atlas, a data-intelligence layer that surfaces hidden revenue opportunities across a supply chain network.
Pilot.com
Pilot is a San Francisco-based finance back-office for startups and small businesses, combining software with U.S.-based accountants to deliver bookkeeping, tax prep, and CFO services. Founded in 2017 by three MIT friends who had sold two prior startups together, it now serves thousands of venture-backed companies and is backed by Sequoia, Index, and Jeff Bezos.
Every
Every is an all-in-one back-office platform for startup founders, bundling free incorporation, business banking, corporate cards, treasury, payroll, HR, benefits, bookkeeping, and taxes into a single dashboard. Founded in 2021 by Rajeev Behera and Barry Peterson and headquartered in San Francisco, the company raised a $22.5M Series A led by Redpoint Ventures in September 2024 to keep replacing the patchwork of tools that consume founders' time.