agent-productivity
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AI-Assisted Contact Centers Win by 11.5x
Aberdeen’s two-group study found that contact centers using AI capabilities improved customer satisfaction, first-contact resolution, agent productivity and service costs far faster than non-users. The biggest gap wasn’t subtle: an 11.5x advantage in annual cost improvement.
Inside Real Estate Bought the Pieces. Now It Wants to Run the Whole Brokerage
The Utah software company stitched kvCORE, BoomTown and Brokermint into one operating system for real estate. Its next bet is that brokerages want AI to do the busywork without surrendering their data, brand or existing stack.
KMS Lighthouse Puts the Answer Inside Zendesk
The integration brings governed enterprise knowledge into the ticket screen, giving support agents a faster route from customer question to approved answer without another tab.
Perchwell
Perchwell is a modern data and workflow platform for residential real estate, built to replace the dated MLS (Multiple Listing Service) software that agents rely on every day. Founded in New York City in 2015, it pairs a property-centric data model with fast search, branded reports, market analytics, client collaboration tools, and well-built iOS and Android apps. MLSs, brokerages, and agents use Perchwell as a single source of listing data and a daily workspace. The company is backed by Founders Fund, Lux Capital, Starwood Capital, and several of the largest MLSs in the country.
Verint
Verint is a Melville, New York-based enterprise software company that builds an open platform of AI-powered bots for customer experience (CX) automation. Its software analyzes behavioral and interaction data from contact centers, back offices, branches, websites and mobile apps to automate manual workflows, boost agent capacity and improve self-service. More than 80 of the Fortune 100 use Verint, and in 2025 the company agreed to be taken private by Thoma Bravo for roughly $2 billion.