agent-coaching
(2)Company
Company
Ai · Saas · Enterprise
CallMiner Spent 24 Years Teaching Companies to Listen. Now It Wants the Bots to Answer.
The Waltham software company built its business by finding patterns in calls that nobody had time to replay. Its next act is riskier: using those patterns to decide what humans should say - and what software should handle without them.
conversation-intelligence · speech-analyticsRead →
Ai · Saas · Enterprise
Intryc
Intryc is an AI-powered quality assurance platform for customer support teams. It evaluates up to 100% of support interactions in real time - human and AI-handled - using customizable scorecards, sampling rules and LLM-driven analysis, then turns those evaluations into coaching, training simulations and performance insights. Founded in 2023 by three ex-Revolut, Confluent, Amazon and Meta operators, Intryc went through Y Combinator's S24 batch and raised a $3.1M oversubscribed seed round in early 2025.
intryc · customer-support-qaRead →