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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

account-management

(2)
Company
SmartKarrot
Saas · Ai · Enterprise

SmartKarrot

The Dallas software company wants customer success teams to stop firefighting churn - and start engineering growth from the accounts they already have.

customer-success · saasRead →
Story
You Can Finally Change Your Gmail Username — And It's Not a Drill
Tech · Google · Privacy

You Can Finally Change Your Gmail Username — And It's Not a Drill

After 20 years of immutable Gmail usernames, Google finally rolled out the ability for personal @gmail.com users to change their email address — keeping all data intact while converting the old address into a permanent alias. The feature launched in the U.S. in March 2026 after being spotted in Hindi support documentation in December 2025, marking the biggest identity infrastructure change in Gmail's history.

email · googleRead →