workforce-optimization
(5)
Five9
The cloud company that argued contact centers belonged online long before it was obvious - and is now betting its next chapter on AI agents that answer the phone.
IntelyCare
IntelyCare is a Quincy, Massachusetts-based healthcare talent platform that connects nursing professionals with per diem, contract, and permanent shifts through an AI-powered mobile marketplace. Founded in 2016, it employs its nurses as W2 workers with benefits, malpractice coverage and same-day pay, while giving skilled nursing facilities, hospitals and health systems on-demand access to credentialed clinicians. After a $115M Series C that pushed its valuation past $1 billion, IntelyCare acquired acute-care staffing platform CareRev in January 2026 to build one of the industry's most comprehensive clinical workforce solutions.
RV Healthcare Solutions
RV Healthcare Solutions (RVH Solutions), which operates the Teamwrks technology suite, is a New York-based healthcare technology company that uses artificial intelligence and machine learning to help hospitals and health systems improve financial and quality performance without reducing staff. Grown out of Workforce Prescriptions and backed by Rizk Ventures and Vizient, Teamwrks turns operational data into department-level targets, AI-driven root-cause insights and actionable workflows - typically deployed in days rather than months.
serviceMob
serviceMob is an Irvine, California enterprise software company that calls itself the Answer Engine for Customer Service and Support. Born as an academic project at MIT, it unifies the scattered 'dark data' of the service journey - CRM, contact center, workforce management, and ticketing systems - into a single behavioral data ontology it calls Ontolytics. Instead of reporting traditional KPIs like average handle time and CSAT, the platform models each customer experience as structured data to find and prevent the root causes of repeat contacts. Delivered by embedded Forward Deployed Engineers, serviceMob says it has driven more than $75M in client savings and eliminated hundreds of thousands of repeat contacts.
Instawork
Instawork is an AI-powered on-demand staffing platform that connects businesses with vetted hourly workers across hospitality, warehousing, food service, retail, and light industrial sectors. Operating in 400+ cities across the U.S. and Canada, the company uses over 2 billion data signals to match businesses with pre-vetted workers, achieving a 98% worker show rate and filling 90% of jobs within 24 hours — metrics that traditional staffing agencies rarely approach. Founded in 2015 and backed by Y Combinator, Benchmark, Greylock, and TCV, Instawork has raised $171M and serves 15,000+ businesses, with a network of 10M+ workers. The platform handles everything from a single catering shift to large-scale distribution center operations.