warranty-management
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The Quiet Subscription Empire Behind the Broken Washing Machine
Domestic & General built a billion-pound business around the moment a fridge stops humming. Its real product is not a warranty - it is the network, data and recurring relationship that make an ordinary household crisis fixable.
Beeline Connect, Inc.
Beeline Connect is a Los Gatos, California SaaS company that links bicycle riders, independent bike shops, and bicycle brands through a single platform for service scheduling, warranty management, dealer locators, and last-mile fulfillment, helping direct-to-consumer bike brands route deliveries and services through local retailers instead of building their own logistics networks.
ReverseLogix
ReverseLogix is a Burlingame, California SaaS company that builds an end-to-end Returns Management System (RMS) for brands, retailers, manufacturers and 3PLs. Founded in 2014 by Gaurav Saran, it handles the full returns lifecycle - RMA creation, customer self-service portals, warehouse routing, warranty checks, repairs, parts harvesting and analytics - across both B2B and B2C channels. The platform integrates with 400+ shipping carriers and major ERP and e-commerce systems, and now layers AI on top to automate returns triage. ReverseLogix bootstrapped for roughly six years before raising a $20M Series A led by Cambridge Capital in 2021.
Mulberry
Mulberry is a New York-based product protection platform that lets online retailers embed extended warranties and accident coverage directly into the shopping experience, and lets shoppers protect everything they buy through a free browser extension. Built on proprietary machine learning that maps any product to the right protection plan in real time, Mulberry pairs auto-adjudicated, AI-powered claims with an unlimited, zero-deductible consumer plan to make warranties simple, affordable, and people-first.