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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

voice-quality

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Company
Hammer makes the bad call before your customers do
Enterprise · Saas · Ai

Hammer makes the bad call before your customers do

A contact center can answer the phone and still fail the caller. Hammer built a business testing the whole journey - and its next chapter, inside Infovista’s VistaCX, reaches from the voice menu to the AI agent.

contact-center-testing · customer-experienceRead →
Company
Cyara
Saas · Ai · Enterprise

Cyara

Cyara is a customer experience (CX) assurance software company whose automated platform tests and monitors contact center systems - IVRs, chatbots, voice, digital channels and, increasingly, AI agents - before and after they reach customers. Founded in Australia in 2006 and now headquartered in Texas, Cyara helps large enterprises catch defects in customer-facing systems early, cut manual testing, and keep voice and digital channels working across more than 100 countries.

customer-experience-testing · cx-assuranceRead →