voice-of-the-customer
(8)
Mopinion
You know what users are doing - now find out why.
Medallia
Medallia unifies every customer signal and applies industry-leading AI to deliver the intelligence and outcomes today's leaders need to transform their business.
Forsta
Three research-tech pioneers walked into a merger and came out as one platform. Forsta - Norwegian for 'to understand' - now wants to be the connective tissue between everything a company knows about its customers, employees, and patients.
Chattermill
A new kind of customer intelligence platform, purpose-built for the agentic era. Trusted by CX, product and insights teams from the world's leading enterprises.
Alchemer
The Colorado company behind 3.4 billion survey responses turns customer feedback from surveys, apps and reviews into decisions - without Qualtrics prices or SurveyMonkey limits.
Talkmap
Talkmap is a Dallas-based enterprise AI company that turns 100% of a contact center's customer conversations - calls and chats - into structured, real-time intelligence. Its Talkdiscovery platform combines patented AI, machine learning, and computational linguistics to automatically detect customer intent, sentiment, and emerging trends, then routes those insights to specialized AI assistants for retention, sales, compliance, coaching, and analysis. Founded in 2017 (originally as discourse.ai) and led by CEO Tim Moss with founder Jonathan Eisenzopf, the company serves large brands in telecom, banking, insurance, and healthcare, keeping customer data inside private cloud environments rather than sending it to third-party models.
Cotera
Cotera is a New York-based, Y Combinator-backed AI platform that lets go-to-market and operations teams build autonomous agents by describing tasks in plain English - no flowcharts and no code. The agents connect directly to a company's data warehouse, CRM, and 200+ business tools, then take real action on real data: routing support tickets, analyzing customer feedback, enriching leads, monitoring account health, and automating repetitive back-office work. Founded in 2021 by Ibby Syed and Tom Firth, Cotera pitches itself for people who think busywork is boring.
Verint
Verint is a Melville, New York-based enterprise software company that builds an open platform of AI-powered bots for customer experience (CX) automation. Its software analyzes behavioral and interaction data from contact centers, back offices, branches, websites and mobile apps to automate manual workflows, boost agent capacity and improve self-service. More than 80 of the Fortune 100 use Verint, and in 2025 the company agreed to be taken private by Thoma Bravo for roughly $2 billion.