A Kentucky auto shop taught Bill Ready to face the people affected by his decisions. After Braintree, PayPal and Google, he is applying that lesson to Pinterest - and betting that useful ideas can become a business worth returning to.
He built tools for online sellers, taught shoppers to search by sight, and now wants AI to hold useful conversations. Across four companies, Munjal Shah has kept returning to one question: what makes a difficult technology usable?