Elizabeth Gooch built software for the work that happens after the customer hangs up. Its £26.3 million sale to Verint capped a story of stubborn queues, practical training and a business that had to fix its own sales operation.
Dave Rhodes is the Chief Executive Officer of Verint, the AI-driven customer experience automation company formed through the combination of Verint and Calabrio under Thoma Bravo. A career software executive, Rhodes spent 11 years at Autodesk as VP of the Americas before joining Unity Software as Chief Revenue Officer — where he scaled revenue from $130M to $600M — and later as SVP/GM of the Digital Twins business. He then served as CEO of Sauce Labs and CEO of Calabrio before taking the Verint helm in February 2026, leading one of the largest CX data sets in the world spanning workforce engagement, agentic AI, and customer analytics.