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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

userpilot

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Userpilot
Saas · Ai · Developer Tools

Userpilot

Userpilot helps product and growth teams turn user signals into activation, adoption, retention, and revenue.

userpilot · product-led-growthRead →
Story
Customer Success Software Stopped Advising and Started Doing
Saas · Ai · Enterprise

Customer Success Software Stopped Advising and Started Doing

For a decade, tools like Pendo and Userlane told humans which accounts to save. Now Hook, Velaris and Cast are shipping the agents that do the saving, and the whole category is quietly picking a side.

customer-success · digital-adoptionRead →
Story
The Onboarding Software Boom Is Already Thinning Out
Saas · Enterprise · Developer Tools

The Onboarding Software Boom Is Already Thinning Out

Six tools set out to fix customer onboarding and stop churn. A year later, two are already gone. Here is what the survivors say about the fight to keep customers.

customer-onboarding · customer-successRead →