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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

userlike

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Story
Live Chat Software Can't Agree Where Your Chats Should Live
Saas · Developer Tools · Enterprise

Live Chat Software Can't Agree Where Your Chats Should Live

Userlike, LiveHelpNow, Social Intents and Rocket.Chat all put a chat box on your website. The interesting part is what happens to the conversation after a visitor hits send.

live-chat · customer-supportRead →
Story
Userlike vs HelpCrunch: Two Bets on the Live Chat Box
Saas · Enterprise · Developer Tools

Userlike vs HelpCrunch: Two Bets on the Live Chat Box

One built its whole pitch on German servers and GDPR. The other bet on an all-in-one inbox with honest per-agent pricing. Here is how the two live chat platforms actually differ.

live-chat · userlikeRead →
Story
Live Chat Software Stopped Waiting for a Human to Reply
Saas · Ai · Enterprise

Live Chat Software Stopped Waiting for a Human to Reply

From a free chat bubble in Scottsdale to a public company in New York and a $62.5 million bet out of Kuala Lumpur, four companies are chasing the same job - answer the customer - and AI is quietly rewriting who does the answering.

live-chat-software · customer-messagingRead →