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Anand Janefalkar Put the Smartphone on Hold - Then Rebuilt the Call Center Around It
A misspelled surname, a car phone in a movie and years spent making smartphones taught Anand Janefalkar the same lesson: technology works best when it gets out of the conversation. UJET is his decade-long attempt to make customer service behave accordingly.
Vasili Triant
Vasili Triant is the CEO of UJET, an AI-powered cloud contact center platform backed by $183M in funding and built on Google Cloud. With over 20 years spanning Cisco, Serenova, LiveOps, and ShoreTel, he has navigated virtually every inflection point in enterprise communications - from on-premise PBX to cloud-native AI. Appointed sole CEO in April 2025 after serving as CBO, COO, and Co-CEO, Triant now leads UJET's push to reshape customer experience with agentic AI orchestration, deep CRM integration, and a mobile-first architecture that treats the smartphone as the default CX channel.