Tagged: thena
7 results
Thena Wants to Kill the Support Ticket, Starting Inside Slack
A four-founder startup out of Branch is betting that B2B support belongs where customers already talk - Slack, Teams, email - and that AI agents, not queues, should do the routing. The incumbents it is chasing are Microsoft, Atlassian, Oracle, EasyVista, and Text.
Thena Bets B2B Support Belongs in Slack, Not a Portal
A Mountain View startup thinks the support ticket is the wrong shape for B2B, and it is squaring up against ServiceNow, HubSpot and SAP to prove customers would rather get help where they already talk.
Why Customer Support Software Is Having an Identity Crisis
SAP, ServiceNow, Gorgias, Kayako, Supportbench and Thena are all chasing the same promise - support that resolves itself. Here is who is actually building it, and who is just bolting AI onto an old inbox.
HappyFox Bought Thena, and Now Your Support Lives in Slack
The bootstrapped, $20M-ARR help desk run by Shalin Jain has folded in Thena, the Slack-native B2B support startup backed by Lightspeed and First Round. Thena's standalone app is sunsetting - its bet on support-in-the-channel is not.
Eight Help Desks Circling Your Next Support Ticket
InvGate, Jitbit, USU, Thena, Kustomer, SolarWinds, ProProfs and SAP all want to run your support queue. Here is how the help desk software field actually splits - and who each one is really built for.
Help Desk Software's AI Arms Race, From Dixa to Oracle
Six help desk platforms - Dixa, Front, Thena, Oracle, InvGate and Jitbit - are betting that software can close your support tickets faster than the people you hired to answer them. Here is how they actually differ.
Help Desk Software Split in Two, and B2B Won
For twenty years every company bought the same ticket queue. Now B2B support has walked out of the inbox and into Slack, and a new class of tools is racing to catch it.