teleperformance
(3)Legend
Legend
Company
Founder · Operator · Executive
Daniel Julien and the ten lines that went around the world
His childhood hero was Marco Polo. With ten telephone lines in Paris, Daniel Julien began a business that would take him across the world - and keep him at TP for nearly five decades.
daniel-julien · tpRead →
Founder · Operator · Executive
Jean-Hervé Jenn and the price of a better question
From call centres to the fuel desk, Jean-Hervé Jenn kept returning to a practical problem: how to turn information a business already has into a decision it can actually use.
jean-herve-jenn · inatechRead →
Enterprise · Ai
TP built a business on human voices. Now it is teaching AI to answer.
The company behind other companies’ customer service is rebuilding around AI. Its next test is whether it can automate the work and still be worth hiring.
business-process-outsourcing · customer-experienceRead →