PricingLoginTell your story
Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

teamsupport

(3)
AllCompaniesPeopleStoriesProducts
Story
The Support Ticket Is Dying and Slack Is Holding the Knife
Saas · Enterprise · Ai

The Support Ticket Is Dying and Slack Is Holding the Knife

A new class of B2B support tools - Plain, Front, TeamSupport - is betting customers never wanted a help desk. They wanted an answer in the channel they were already in, and the old guard from BMC to USU is scrambling to catch up.

customer-support-software · b2b-saasRead →
Story
How InvGate, ServiceNow, Gladly and TeamSupport Split the Help Desk
Saas · Enterprise · Platform

How InvGate, ServiceNow, Gladly and TeamSupport Split the Help Desk

Four service platforms, four arguments about what support should actually feel like. One bets on tickets, one on the enterprise machine, one on the person, one on the account - and buyers are picking sides.

invgate · servicenowRead →
Story
TeamSupport Reads the Room Before Your Customer Rage-Quits
Saas · Enterprise · Ai

TeamSupport Reads the Room Before Your Customer Rage-Quits

The Dallas B2B software company built its whole pitch on a quiet idea - that the first sign a customer is about to leave is buried in an ordinary support ticket. Now it wants AI to catch that signal before anyone hits cancel.

teamsupport · b2b-saasRead →