
She left senior nonprofit titles behind, learned a new industry from the ground up and turned an unconventional résumé into an operating advantage at Sprout Social. Her favorite metaphor for the work comes from ultrarunning: the training matters because, eventually, you have to race.
The Chicago software company made order out of feeds, comments and customer complaints. Its next act is harder: prove that social data is enterprise intelligence - and that the premium price, acquisitions and painful reset are worth it.

The Sprout Social versus Hootsuite choice gets clearer when you count the people doing the work and the profiles they must cover. Current pricing makes headcount the multiplier, while channel count determines which tier you need.

Sprout Social and Hootsuite sell similar command centers, but their price tags expose the real decision: how many people need in, how many profiles they run, and which workflows they cannot live without.