speech-analytics
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Avoira makes the office talk to the factory floor
From two-way radios to AI call analysis, Avoira sells the connections that keep organisations working. Its most revealing projects begin with a broken meeting room, an awkward phone call or a system people have outgrown.
CallMiner Spent 24 Years Teaching Companies to Listen. Now It Wants the Bots to Answer.
The Waltham software company built its business by finding patterns in calls that nobody had time to replay. Its next act is riskier: using those patterns to decide what humans should say - and what software should handle without them.
Balto Put a Coach Inside the Call - Now 500 Million Conversations Later, the Hard Part Is Knowing When AI Should Speak
A forgotten sales script became an Excel macro, then a $52 million bet on fixing conversations before they go wrong. Balto's lesson for AI builders is simple: start with one measurable moment - and earn the right to automate the rest.
The Ohio Firm That Bought a 1,200-Store Retailer to Feed Its Algorithms
Most investment firms buy a stake and hope. IQVentures buys the whole company, plugs in its own payment rails and risk models, and runs it - a bet that grew into a $504 million take-private of a national retailer.
The Contact Center Has Plenty of Data. SuccessKPI Wants It to Make a Decision.
SuccessKPI built its business around a stubborn enterprise problem: customer conversations generate mountains of evidence, but too little action. Its platform connects the listening, scoring, coaching and staffing work that contact centers usually handle in separate systems.
Voiso
Every interaction, a human connection.
XCALLY
Streamline customer interactions with AI-driven Omnichannel software
Prosa.ai
Prosa.ai is an Indonesian deep-tech company that builds natural language processing and speech technology for Bahasa Indonesia. Founded in 2018 by ITB academics and an industry veteran, it develops NLP APIs, speech-to-text and text-to-speech engines, voice biometrics, chatbots and analytics that let banks, insurers, government agencies and enterprises understand and act on Indonesian-language text and voice data - a market largely underserved by global AI providers.
Prodigal
Prodigal is a Mountain View-based AI company building the only intelligence platform purpose-built for consumer finance. Trained on more than a billion real U.S. lending and collections interactions, its AI agents and applications - proAgent, proCollect, proPay, proScore, proNotes, proAssist and the PIE intelligence engine - help banks, lenders, auto-finance firms, collections agencies and healthcare revenue teams collect more payments, cut costs and stay compliant. More than 100 companies run on Prodigal, which has processed over a billion consumer interactions to date.
Verint
Verint is a Melville, New York-based enterprise software company that builds an open platform of AI-powered bots for customer experience (CX) automation. Its software analyzes behavioral and interaction data from contact centers, back offices, branches, websites and mobile apps to automate manual workflows, boost agent capacity and improve self-service. More than 80 of the Fortune 100 use Verint, and in 2025 the company agreed to be taken private by Thoma Bravo for roughly $2 billion.
Uniphore
Uniphore is a Business AI company that helps large enterprises put their own data to work without moving or copying it. What began in 2008 as a speech-recognition startup incubated at IIT Madras has become a full-stack, multimodal AI platform - the Business AI Cloud - that powers AI agents across customer service, sales, and back-office workflows for more than 1,600 enterprises in 20+ countries.