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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

solarwinds

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Story
Six Help Desks, One Fight Over Who Pays for the AI
Saas · Enterprise · Ai

Six Help Desks, One Fight Over Who Pays for the AI

SolarWinds, Supportbench, Intercom, TOPdesk, Vision Helpdesk and BMC are chasing the same support ticket in 2026 - but the price you see is rarely the price you pay once the AI meter starts running.

help-desk-software · itsmRead →
Story
Thena Bets B2B Support Belongs in Slack, Not a Portal
Saas · Ai · Enterprise

Thena Bets B2B Support Belongs in Slack, Not a Portal

A Mountain View startup thinks the support ticket is the wrong shape for B2B, and it is squaring up against ServiceNow, HubSpot and SAP to prove customers would rather get help where they already talk.

thena · b2b-customer-supportRead →