solarwinds
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Kevin Mandia and the trouble with a quiet network
Kevin Mandia built Mandiant around the moment a company discovers it has been breached. With Armadin, the cybersecurity founder and Ballistic Ventures investor is moving the investigation forward - before the real intruder arrives.
Six Help Desks, One Fight Over Who Pays for the AI
SolarWinds, Supportbench, Intercom, TOPdesk, Vision Helpdesk and BMC are chasing the same support ticket in 2026 - but the price you see is rarely the price you pay once the AI meter starts running.
Thena Bets B2B Support Belongs in Slack, Not a Portal
A Mountain View startup thinks the support ticket is the wrong shape for B2B, and it is squaring up against ServiceNow, HubSpot and SAP to prove customers would rather get help where they already talk.
Denny LeCompte
Denny LeCompte is the CEO of Portnox, an Austin-based cybersecurity company that delivers cloud-native network access control and zero trust access for enterprises. A former cognitive psychology professor with a Ph.D. from Rice University, he spent two decades in product strategy at IT and security vendors including SolarWinds and AlienVault before taking the helm at Portnox in 2022. Under his leadership the company grew roughly 8x, and he was named a 2025 Cyber Leader of the Year. He writes the widely read 'Access Granted' LinkedIn column, arguing that cybersecurity is as much a human problem as a technical one.