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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

social-customer-care

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Legend
Leon Chaddock Kept Following the Customer Message
Founder · Executive · Operator

Leon Chaddock Kept Following the Customer Message

Before every brand wanted an AI assistant, Leon Chaddock was trying to make a tweet behave like a support ticket. His career is a lesson in staying with one stubborn problem while the channels, labels and technology around it keep changing.

leon-chaddock · sentiment-ioRead →
Company
Hootsuite Built the Social-Media Control Room. Now It Has to Prove the Dashboard Can Think.
Saas · Enterprise · Social

Hootsuite Built the Social-Media Control Room. Now It Has to Prove the Dashboard Can Think.

The Vancouver company made one dashboard the sensible answer to social sprawl. Eighteen years, one painful reset, and a major listening acquisition later, it is betting that live social intelligence - not another caption generator - can make the old control room matter again.

social-media-management · social-listeningRead →