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The Compliance Tax Nobody Reads on the Invoice
Regulated industries buy contact center software differently. A fintech or lender is not comparing feature checklists, it is asking where customer data lives and who is liable when something goes wrong. This story examines the 'compliance tax' that financial services companies pay for cloud contact centers, and how UJET's CRM-first architecture answers it differently than Talkdesk or Five9 by keeping customer data and PII inside the system that already owns it. Capital on Tap, a UK-and-US business credit provider serving 200,000 small businesses, is the published example: after cycling through three CX vendors in two years, it lifted SLA attainment to 92% on UJET.
SOC 2 Is a $23 Billion Business Now
SOC 2 used to be a dull audit checkbox. Now it anchors a governance, risk and compliance software market worth roughly $23 billion in 2026. A cohort of startups - Vanta, Drata, Secureframe, Sprinto, Orbiq - turned a painful PDF ritual into recurring revenue, while incumbents like AuditBoard and OneTrust and security giants like CrowdStrike circle the same prize: the business of proving you can be trusted.