
Before QR menus became wallpaper, Jennifer Martucci was turning wine lists, room service and hotel touchpoints into living interfaces. Her career is a study in making technology feel less like machinery and more like service.
A three-person shop in Mill Neck, New York has been quietly running the wine lists and room-service screens of some of the world's most expensive hotels for two decades. Here is how a first-mover bet on the iPad turned into a durable niche.