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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Four Feedback Platforms, Four Very Different Jobs
Saas · Enterprise · Tool

Four Feedback Platforms, Four Very Different Jobs

Survox, Simplesat, Zonka Feedback and Medallia all promise a clearer customer signal. The useful question is not which has the most features, but which kind of feedback operation you are actually trying to run.

customer-feedback-software · voice-of-customerRead →
Story
The Quiet Turf War Inside Customer Feedback Software
Saas · Enterprise · Developer Tools

The Quiet Turf War Inside Customer Feedback Software

Sogolytics and Simplesat ask customers the same question - how did we do? - and answer it in opposite ways. One builds an enterprise suite for the whole org; the other hides a single survey inside your helpdesk.

customer-feedback · survey-softwareRead →
Story
Zoho Survey plays generalist in a room full of specialists
Saas · Enterprise · Developer Tools

Zoho Survey plays generalist in a room full of specialists

Maze, Typeform, Voxco, Refiner, Usersnap, Simplesat and SurveySparrow each own a slice of the feedback market. Zoho Survey is betting that the slice matters less than the suite it plugs into.

zoho-survey · survey-softwareRead →