Stop slowing employees down with outdated docs and scattered knowledge. Give them trusted, step-by-step guidance exactly when and where they need it.
The company that scrapped the support ticket built a customer service platform around a radical idea: treat the person on the other end like a person, not a case number.
Shopify is a Canadian commerce company that provides a unified software platform for businesses to start, run, and grow retail operations across online stores, physical locations, social channels, and marketplaces. Launched in 2006 by snowboard-shop founders frustrated with existing store software, it now powers millions of merchants in more than 175 countries and handled roughly $378 billion in gross merchandise volume in 2025. Beyond the storefront builder, Shopify sells payments, capital, shipping, point-of-sale hardware, and a growing set of AI tools, positioning itself as the commerce infrastructure behind a large share of independent and enterprise brands.