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Anuj Bhalla is the founder and CEO of serviceMob, an Irvine, California enterprise software company that brings order to the chaos of customer service data. A UC Berkeley applied mathematician and MIT Sloan Fellow, he spent over a decade leading Accenture's Service Analytics Strategy practice and filing three patents before building serviceMob around a concept he calls 'Ontolytics' - analytics layered on top of a unifying data ontology to illuminate the 'dark, unexplored data' that hides inside support operations. He was named a 2024 CEO Visionary by the Los Angeles Times and his company earned a spot on MIT's STEX25 startup roster.

anuj bhallaservicemobontolyticscustomer service analyticscustomer experienceai customer support