service-management
(3)
TOPdesk
TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what - so you can stay ahead instead of just keeping up.
Minerva Networks
Minerva Networks is a San Jose-based software company that builds carrier-grade service management and video delivery platforms for pay-TV and broadband operators. Founded in 1992, its platform lets telcos, cable and satellite providers offer IPTV, OTT and hybrid television - with live TV, VOD, network DVR, catch-up and FAST channels - across set-top boxes, smart TVs, mobile and web. More than 300 operators worldwide run Minerva, and the company now layers AI-driven content discovery through its Minnie AI Companion and its FAST+ streaming service.
BMC Software
BMC Software is a Houston-founded enterprise software company that builds the IT operations, service management, and mainframe automation tools that keep large organizations running. Founded in 1980 by three former Shell engineers, BMC has spent four decades turning the unglamorous work of keeping systems alive - monitoring, scheduling, patching, recovering - into automated, increasingly AI-driven products. Its flagship lines include Control-M (workload automation), the BMC AMI mainframe suite, and BMC Helix (service and operations management). Owned by KKR since 2018, BMC split into two focused companies, BMC and BMC Helix, in early 2025.