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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
You Don't Own the Community You Built
Saas · Enterprise · Social

You Don't Own the Community You Built

Skool, Circle, Discourse, Gainsight, Salesforce and Gravyty are all selling the same thing - a place for your people to gather. The difference is who keeps the keys.

community-software · creator-economyRead →
Story
Onboarding Is Where SaaS Quietly Wins or Dies
Saas · Enterprise · Ai

Onboarding Is Where SaaS Quietly Wins or Dies

Baton, GUIDEcx, Rocketlane and Whatfix are four of eight startups chasing the same ugly truth - most customers churn in the first 90 days, long before anyone thinks to look.

customer-onboarding · digital-adoptionRead →
Story
The gold rush to keep your customers from leaving
Saas · Ai · Enterprise

The gold rush to keep your customers from leaving

Candu, Churn360, Churned, Avoma, Velaris, Apty, Cast - and SAP - are all chasing the same moment: when a customer quietly decides whether to stay. This is the software built to fight churn, and the AI agents now doing the fighting.

customer-success · churnRead →