remote-staffing
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The People Closest to Your Customers, Furthest From Your Investment
A Go2 Newsroom story on the 'frontline investment gap': the support and operations workers who have the most contact with customers routinely receive the least development, visibility, and decision support. Drawing on Go2's public purpose and product messaging, the piece lays out Go2's stated operating thesis — that giving frontline teams better tools and more agency produces better outcomes for both workers and the companies that employ them.
Go2: What Does an Engagement Manager Do?
In this candid onboarding session from remote-staffing company Go2, seasoned Success (Engagement) Managers pass down hard-won wisdom to a new hire named BJ. Between laughter and blunt honesty, they distill the role into a set of living principles: be the bridge between client and team, yell when you need help, don't take feedback personally, refuse to get comfortable, practice extreme ownership, and — most provocatively — chant 'f*ck Go2' to remind everyone that the welfare of teammates and clients comes before the company's bottom line. The video is less a job description than a culture-forging ritual, ending with BJ recapping every lesson and earning a 'Damn Solid B+.'