remote-assistance
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Eitan Cohen
Eitan Cohen is the CEO and co-founder of TechSee, a Tel Aviv-based company that pioneered visual and agentic AI for customer service. Trained in computer science and psychology at Tel Aviv University, Cohen has spent two decades building and selling technology companies. He started TechSee in 2015 after realizing that voice and text support could not solve the everyday frustration of guiding someone through a technical problem they could see but not describe. Under his leadership, TechSee's computer-vision and augmented-reality platform now serves more than 1,000 customers, including Fortune 500 brands, and reports avoiding millions of technician visits each year.
SightCall
SightCall is a San Francisco- and Paris-based enterprise software company that turns a customer's or technician's smartphone camera into a live support channel. Its cloud platform blends real-time WebRTC video, augmented-reality annotations, and multimodal generative AI so that a remote expert - or increasingly an AI agent - can see what someone in the field sees, guide them through a fix, and automatically document the session. Used by brands like Ford, Allianz, GE HealthCare, Deutsche Telekom and Lavazza, SightCall targets field service, insurance claims, customer service and healthcare, aiming to resolve problems on the first contact and cut unnecessary truck rolls.