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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Legend
Thad Tarkington Found a Business Hiding in the Air Filter
Founder · Executive · Operator

Thad Tarkington Found a Business Hiding in the Air Filter

A ruined Saturday suggested a subscription. The stranger clue came later: customers ordering filters for dozens of homes, pointing two college founders toward a much larger problem.

thad-tarkington · second-natureRead →
Legend
Alan Pendleton Put Customer Service in an Arena - Then Made the Contest Useful
Founder · Operator · Executive

Alan Pendleton Put Customer Service in an Arena - Then Made the Contest Useful

The ArenaCX founder borrowed a supply-chain idea, tested it inside a wireless company, and spun the result into a marketplace where customer-service vendors compete on performance. His larger bet is that procurement can be both more rigorous and more humane.

alan-pendleton · arenacxRead →
Legend
Joseph D'Souza waited 97 minutes. Then he built a search engine for insurance.
Founder · Operator · Executive

Joseph D'Souza waited 97 minutes. Then he built a search engine for insurance.

One long hold call sent a serial entrepreneur into an industry he barely knew. Nine years, two product eras, and one Guidewire deal later, his real product looks less like AI than institutional memory.

joseph-dsouza · pronavigatorRead →