rackspace
(2)
How Veronica Servantez Turned Beginner's Questions Into a Marketing Career
She entered cloud marketing unable to decode the meeting-room language. A printed operating-system manual, a highlighter and a habit of asking the obvious question became the unlikely toolkit for a career built on translating technology into customer value.
Eoghan McCabe
Eoghan McCabe is an Irish technology entrepreneur born in Dublin in 1984, best known as the co-founder and CEO of Intercom — the AI-first customer service platform he founded in 2011 alongside Des Traynor, Ciaran Lee, and David Barrett. After building Intercom into a $1.3B+ unicorn over its first decade, McCabe stepped down as CEO in 2020 due to a neurological autoimmune disorder, then dramatically returned in October 2022, just weeks before ChatGPT launched. Within six weeks he had a prototype of Fin, Intercom's AI agent, and proceeded to cut roughly 40% of staff and redirect the entire company toward AI — a bet that paid off: Intercom hit an estimated $343M in revenue in 2024 (+25% YoY), raised $125M from Kleiner Perkins and $250M in debt from Hercules Capital (March 2026), and recorded its largest-ever quarter by net new ARR in Q1 FY2026.